imc Support: Keeping our Customers in Front

imc DataWorks support and service is here to help! imc DataWorks | Support

We've all been there: what worked yesterday on the bench doesn't seem to work today in the field. And why does every problem seem to get worse Friday afternoon, or the day before a big trip is scheduled?

While we hope you aren't waiting until the last minute to get your questions answered, regardless the imc DataWorks customer support team is here to help you.

What do I do now? Hints Before You Call Support...

Hardware (imc systems, modules, ...):: Try cycling the power on the system.
Network:: Are the network activity lights blinking? If not, try a different cable or PC.
Software:: On hung systems, CTRL-ALT-DEL to shut down the task reboot.

Contacting imc DataWorks for Support

Please have your serial number and system / software info handy when you contact us.

U.S. Customers:

Online: the imc DataWorks User Community offers a forum for asking and answering questions from imc FAMOS sequencing and file importing, to FAQs on system connectivity.
E-mail (hotline@imcdataworks.com) and telephone (608-231-6123). Our technical support facility is in Madison, Wisconsin and generally follows standard business hours in the central time zone.

Outside the U.S.A.:

For international imc customers, we recommend contacting your local distributor for immediate (and language appropriate) assistance.

Additional Services

In addition customer support, the imc DataWorks technical services team is here to make sure your software is up to date, your systems are calibrated and functioning to original specifications, and that you and your colleagues are trained in the proper operation (and tricks of the trade)

Overview | Software and Documentation | Training | Calibration and Repair